Angel Buttons FAQ

Return window
• Returns are accepted within 30 days of delivery for eligible items.

Return eligibility and condition
To be eligible for a return:
• Items must be unused, unwashed, and in the same condition as received.
• Items should be returned in their original packaging when possible.
• Items showing wear, damage after delivery, or altered condition may not be eligible for a refund.

Non-returnable items
The following are not eligible for return unless they arrive damaged/defective or you receive the wrong item:
• Custom, personalized, or made-to-order items (if offered)
• Items marked final sale (if offered)
• Gift cards or downloadable/digital items (if offered)

Return shipping costs
• Standard returns: Return shipping costs are paid by the customer for returns not caused by our error (for example: changed mind, ordered the wrong item, no longer needed).
• Return shipping rates vary by carrier/service level/destination. For most Angel Buttons orders, a small tracked return shipment typically costs about $4–$8 within the U.S.
• Damaged/defective/incorrect item: Angel Buttons LLC covers return shipping when the return is due to a damaged item, defective item, or an incorrect item received. A prepaid return label is provided, or another resolution is offered.

How to start a return
Please contact us first so we can provide the correct return instructions and avoid delays:
• Use the contact form on AngelButtons.com, OR
• Reply to your order confirmation email

Include:
• Order number
• Item(s) you want to return
• Reason for return
• If damaged/defective/incorrect: photos of the item(s) and packaging

Return method
• Once approved, you will receive return instructions (and a return label if the return qualifies for prepaid shipping).
• Please use a trackable shipping method for customer-paid returns. We are not responsible for returns lost in transit.

Refund timing and method
• Refunds are issued to the original payment method.
• After the returned item is received and inspected, refunds are typically processed within 5–10 business days.
• Your bank or card issuer may take additional time to post the refund to your account.

Restocking fees
• No restocking fees are charged.

Exchanges
• Direct exchanges are not offered at this time.
• If you need a different item, please request a return (if eligible) and place a new order for the replacement item.

Partial refunds
• If returned items are received in a condition that does not meet the eligibility standards (for example: used, damaged after delivery, missing components), a partial refund or return-to-sender may apply.

Cancellations
• If you need to cancel an order, please contact us as soon as possible.
• If an order has already shipped, it cannot be cancelled and will need to follow the return process once delivered.

Contact
• For help with shipping, returns, or refunds, use the contact form or reply to your order confirmation email.